Overview
This Refund Policy explains when refunds may be issued for Contego Media subscriptions and purchases. By subscribing to any paid plan, you agree to these terms.
If you have a billing question or wish to request a refund, contact us at support@contego.media or visit our Support page.
Monthly Subscriptions
Monthly subscriptions are billed automatically each month on your renewal date.
- Monthly plans are generally non-refundable. Charges already processed for the current billing period will not be refunded.
- You may cancel at any time. Cancellation stops future renewals. Your access continues until the end of the current paid billing period.
- No prorated refunds are issued for unused days within a billing period.
- Refunds for monthly charges may be considered only in the following limited circumstances:
- Duplicate charges caused by a billing system error.
- Verified billing errors (e.g., charged an incorrect amount).
- Verified technical failures that prevented meaningful access to the platform for the entire billing period, as determined by Contego Media support.
Annual Subscriptions
Annual subscriptions are billed upfront once per year at a discounted rate compared to monthly billing.
- You have a 7-day refund request window from the date of your initial annual purchase.
- Refund requests within the 7-day window may be approved if meaningful paid usage has not occurred (see Usage-Based Refund Restrictions below).
- After the 7-day window has passed, annual subscriptions are non-refundable except where required by applicable law.
- No prorated refunds are issued for the remaining unused portion of an annual term after the refund window closes.
- If a refund is approved, your access to paid features will be revoked immediately upon refund processing.
Usage-Based Refund Restrictions
Contego Media provides digital services that are consumed upon use. Refunds may be denied — including within the annual refund window — if meaningful digital value has already been consumed. This includes, but is not limited to:
- AI artwork generations (Pulse Art Lab)
- Beat generations (Pulse Beat Lab)
- Audio mastering jobs (Pulse Mastering Tool)
- Audio or file exports and downloads
- File storage usage (files uploaded to My Studio)
- Other premium Creator Tool usage
The determination of whether meaningful usage has occurred is made at Contego Media's sole discretion based on account activity records.
App Store Purchases
If you subscribed to Contego Media through the Apple App Store or Google Play Store:
- Your purchase and billing are managed directly by Apple or Google, not by Contego Media.
- Refund requests for App Store or Google Play purchases must be submitted to Apple or Google directly through their respective refund processes.
- Contego Media does not control and cannot process refunds for purchases made through app stores.
- App store billing and refund policies may differ from those described in this document.
Web purchases made at contego.media are handled through Contego Media's web billing provider and are governed by this Refund Policy.
Billing Errors and Duplicate Charges
If you believe you have been charged in error or charged twice for the same period, please contact us immediately at support@contego.media with your account email and a description of the issue. We will investigate and issue a correction or refund if a billing error is confirmed.
Technical Failure Exceptions
If a verified technical failure on Contego Media's side prevented you from meaningfully accessing the platform or specific tools you paid for, we may issue a partial or full refund at our discretion. You must report the issue promptly. Refunds will not be issued for failures caused by your own hardware, software, internet connection, or unsupported browser configurations.
Abuse and Fraud Protection
Contego Media reserves the right to deny refund requests in cases of:
- Repeated refund requests that suggest abuse of the refund process.
- Excessive platform usage followed by a refund request.
- Suspected fraud, account sharing, or violation of our Terms of Service or Content Policy.
- Chargeback abuse — initiating chargebacks with your bank or payment provider instead of contacting Contego Media support. Accounts that initiate chargebacks may be suspended.
Cancellation
You may cancel your subscription at any time from your Account settings.
- Cancellation stops future automatic renewals only.
- Cancellation does not automatically trigger a refund for charges already processed.
- Your access to paid features continues until the end of your current paid billing period.
- After your billing period ends, your account reverts to the free plan tier.
How to Request a Refund
To request a refund:
- Contact us at support@contego.media or visit /support.
- Include your account email address and a description of your request.
- Refund requests are reviewed within 5–10 business days.
- Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider.
Changes to This Policy
Contego Media may update this Refund Policy from time to time. Updates will be posted at contego.media/refund-policy. Continued use of the platform after changes constitutes acceptance of the updated policy.
For questions, contact support@contego.media.