Refund Policy
Last updated: April 2026
Overview
Contego Media offers subscription-based plans and, where available, one-time purchases. This Refund Policy explains when refunds may be available, how to request them, and how they are processed. Specific plan availability, pricing, and features are described at the time they are offered through Contego Media.
Subscription Refunds
Where paid subscriptions are offered, the following general principles apply:
- New subscribers: If you have been charged for a paid subscription and have not made substantial use of the paid features, you may contact us within 7 days of the charge to request a refund. We evaluate these requests on a case-by-case basis.
- After 7 days: Subscription fees are generally non-refundable after the initial 7-day window. We may consider exceptions at our sole discretion.
- Annual plans (where offered): Requests for prorated refunds on annual plans may be considered within 30 days of purchase. After 30 days, annual plans are non-refundable.
- Cancelled subscriptions: Cancelling your subscription stops future billing. You retain access to your plan features until the end of the current paid period. Cancellation does not entitle you to a refund for the current period.
Free Trials
Where free trials are offered, they are available to new subscribers only. If you do not cancel before your trial converts to a paid subscription, you will be charged at the applicable plan rate. We do not guarantee advance reminder notifications prior to trial conversion. It is your responsibility to manage your subscription and trial end dates.
Purchases (where available)
Where one-time purchases such as beat licenses and Creator Packs are offered, they are generally final once the content or license has been delivered. Creator Packs expire 30 days from purchase; expired packs are non-refundable. If you experience a technical issue that prevents delivery, contact us within 7 days and we will investigate.
Exceptions
We may issue a refund at our discretion in the following circumstances:
- Duplicate charges caused by a verified technical error
- Charges made after a confirmed cancellation date
- Charges made on a compromised account (subject to verification)
How to Request a Refund
Submit your request via our Support page or email support@contego.media. Include your account email, the charge date, and the reason for your request. We aim to respond within 3–5 business days, though response times may vary.
Payment Processing
Where payment processing is active, payments are handled securely by Stripe. Approved refunds are returned to your original payment method and may take 5–10 business days to appear, depending on your bank or card issuer.
Changes to This Policy
We may update this Refund Policy from time to time. Material changes will be communicated via in-app notice or email where practicable. Continued use of Contego Media after changes constitutes acceptance of the updated policy.
Contact
Email: support@contego.media